18803.
(a) In administering the program, the department shall contract with one or more qualified and experienced nonprofit legal services providers and refer complaints selected for evaluation pursuant to subdivision (f) of Section 18802, and which are not resolved pursuant to subdivision (g) of Section 18802, to those nonprofit legal services providers for possible enforcement action.(b) The department shall only contract with a nonprofit legal services provider that meets all of the following requirements:
(1) The nonprofit legal services provider has experience in handling complaints, disputes, or matters arising from the provisions
of the Mobilehome Residency Law or matters related to general landlord-tenant law.
(2) The nonprofit legal services provider has experience in representing individuals in dispute resolution processes, state court proceedings, and appeals.
(3) The nonprofit legal services provider has sufficient staff and financial ability to provide for legal services to homeowners.
(c) A nonprofit legal services provider contracted with pursuant to this section shall maintain adequate legal malpractice insurance and shall agree to indemnify and hold harmless the state from any claims arising from the legal services provided pursuant to this part.
(d) (1) A nonprofit legal services provider contracted with pursuant to this section shall have the sole authority to determine which referred complaints will be addressed or pursued, based on the resources provided to it pursuant to the contract with the department.
(2) The nonprofit legal services provider shall inform the department of any complaints not handled due to a shortage of resources.
(e) A nonprofit legal services provider contracted with pursuant to this section shall not charge any fees to a homeowner for any services performed in connection with a complaint referred to it by the department.
(f)(1)A nonprofit legal services provider contracted with the department
pursuant to this section shall provide the department, in its role as the contract manager overseeing the performance of nonprofit legal services contracts, with full access to information
regarding the status of each case and the services provided to complainants.
(2)Laws relating to the attorney-client privilege or attorney work product doctrine that protect the confidentiality of communications or records shall not prevent disclosure pursuant to this subdivision.
(3)To the extent any information disclosed to the department includes confidential information subject to the attorney-client privilege or work product protection, disclosure pursuant to this subdivision shall not constitute a waiver of that privilege or protection.
(4)The department shall not disclose any confidential information received pursuant to this subdivision to anyone outside of the department.
(g)
(f) The department shall conduct regular surveys of complainants referred to a nonprofit legal services provider to determine whether the nonprofit legal services provider is in regular communication with the complainants and whether complainants have any concerns about the services provided by the nonprofit legal services provider.
(h)
(g) The department shall monitor updates from a nonprofit legal services provider to detect any inappropriate
denial of services and shall respond immediately to correct any denials.
(i)
(h) This section shall become operative on July 1, 2020.