309.5.
(a) There is within the commission the Office of Ratepayer Advocates, to represent the interests of public utility customers and subscribers within the jurisdiction of the commission. The Office of Ratepayer Advocates may appear as, and have all the rights of, a party in any commission proceeding pursuant to Article 1 (commencing with Section 1701), Article 2 (commencing with Section 1731), Article 4 (commencing with Section 1791), and Article 6 (commencing with Section 1821) of, or in a judicial proceeding pursuant to Article 3 (commencing with Section 1756) of, Chapter 9. The goal of the Office of Ratepayer Advocates is to obtain the lowest possible rate for service consistent with reliable and safe service levels. For revenue allocation and rate design matters, the Office of Ratepayer Advocates shall primarily consider the interests of residential and small commercial customers. The amendments made to this section by Chapter 440 of the Statutes of 2001 are not intended to expand the representation and responsibilities of the Office of Ratepayer Advocates.(b) The director of the Office of Ratepayer Advocates shall be appointed by and serve at the pleasure of the Governor, subject to confirmation by the Senate. The director shall annually appear before the appropriate policy committees of the Assembly and the Senate to report on the activities of the Office of Ratepayer Advocates.
(c) The commission shall, by rule or order, provide for the assignment of personnel to, and the functioning of, the Office of Ratepayer Advocates. The Office of Ratepayer Advocates may employ experts necessary to carry out its functions. Personnel and resources shall be provided to the Office of Ratepayer Advocates at a level sufficient to ensure that customer and subscriber interests are fairly represented in all significant proceedings.
(d) The commission shall develop appropriate procedures to ensure that the existence of the Office of Ratepayer Advocates does not create a conflict of roles for any employee or his or her representative or legal counsel. The procedures shall include, but shall not be limited to, the development of a code of conduct and procedures for ensuring that advocates and their representatives on a particular case or proceeding are not advising decisionmakers, or have preferential access to information regarding the commission’s deliberative process, on the same case or proceeding.
(e) The Office of Ratepayer Advocates may compel the production or disclosure of any information it deems necessary to perform its duties from entities regulated by the commission provided that any objections to any request for information shall be decided in writing by the assigned commissioner or by the president of the commission if there is no assigned commissioner.
(f) There is hereby created the Public Utilities Commission Ratepayer Advocate Account in the General Fund. Moneys from the Public Utilities Commission Utilities Reimbursement Account in the General Fund shall be transferred in the annual Budget Act to the Public Utilities Commission Ratepayer Advocate Account. The funds in the Public Utilities Commission Ratepayer Advocate Account shall be utilized exclusively by the Office of Ratepayer Advocates in the performance of its duties. The commission shall annually submit a staffing report containing a comparison of the staffing levels for each five-year period.
(g) On or before January 10 of each year, the commission shall provide to the chairperson of the fiscal committee of each house of the Legislature and to the Joint Legislative Budget Committee all of the following information:
(1) The number of personnel years assigned to the Office of Ratepayer Advocates.
(2) The total dollars expended by the Office of Ratepayer Advocates in the prior year, the estimated total dollars expended in the current year, and the total dollars proposed for appropriation in the following budget year.
(3) Workload standards and measures for the Office of Ratepayer Advocates.
(h) The Office of Ratepayer Advocates shall agree to meet and confer in an informal setting with a regulated entity prior to issuing a report or pleading to the commission regarding alleged misconduct, or a violation of a law or a commission rule or order, raised by the Office of Ratepayer Advocates in a complaint. The meet and confer process shall be utilized as an informal means of attempting to reach resolution or consensus on issues raised by the Office of Ratepayer Advocates regarding any regulated entity in the complaint proceeding.