22442.
(a) Every person engaged in the business, business of, or acting in the capacity of, a form preparer who enters into a contract or agreement with a client to provide services shall, prior to providing any services, provide the client with a written contract, the contents of which shall be prescribed by the Department of Consumer Affairs in regulations.(b) The written contract shall include all provisions relating to the following:
(1) The services to
be performed. Each service to be performed shall be itemized with an explanation of the purpose and process of each service.
(2) The cost of each itemized service to be performed.
(3) There shall be printed on the face of the contract in 10-point boldface type a statement that the form preparer is not an attorney and may not perform the legal services that an attorney performs.
(4) The written contract shall list the documents to be prepared by the form preparer, shall explain the purpose and process of each document, and shall list the cost for preparing each document.
(5) The written contract shall state the purpose for which the form preparer has been hired
and the actions to be taken by the form preparer regarding each document, including the agency and office where each document will be filed and the approximate processing times according to current published agency guidelines.
(6) The written contract shall include a provision that informs the client that they may report complaints relating to form preparers to the Executive Office for Immigration Review of the United States Department of Justice. The written contract shall also include a provision stating that complaints concerning the unauthorized practice of law may be reported to the State Bar of California. These required provisions shall include the toll-free telephone numbers and internet websites of those entities.
(c) A form preparer shall not include provisions in the written contract
relating to either of the following:
(1) Any guarantee or promise, unless the form preparer has some basis in fact for making the guarantee or promise.
(2) Any statement that the form preparer can or will obtain special favors from or has special influence with the United States Citizenship and Immigration Services, or any other governmental agency, employee, or official, that may have a bearing on a client’s immigration matter.
(d) The provisions of the written contract shall be stated both in English and in the client’s native language.
(e) A written contract is void if it is not written pursuant to subdivision (d).
(f) The client shall have the right to rescind the contract within 72 hours of signing the contract. The form preparer shall provide a full refund within 10 days of termination of the contract. The contents of this subdivision shall be conspicuously set forth in the written contract in both English and the client’s native language.
(g) A form preparer shall not make the statements described in subdivision (c) orally to a client.
(h) Prior to entering into a contract for services, every person engaged in the business of, or acting in the capacity of, a form preparer shall provide the client with the customer bill of rights published by the Secretary of State. The form preparer shall have filled out the required information, and both the form preparer and the client shall
initial and sign the bill of rights before the form preparer executes a contract for services.
(i) (1) The Secretary of State shall develop a customer bill of rights form and publish the document on its internet website by July 1, 2022.
(2) The bill of rights shall state that the form preparer is prohibited from providing consultation on immigration matters. In order to inform the client, the bill of rights shall also contain all of the following:
(A) The form preparer’s obligation to provide a written contract.
(B) Each of the client’s rights listed
under subdivisions (a) to (g), inclusive.
(C) That the form preparer is prohibited from providing nonlegal assistance with regard to any of the forms listed under subdivision (e) of Section 22441.
(D) The documentation requirements under Section 22443.
(E) A place for disclosure of the full name and address of the form preparer.
(F) A place for disclosure of evidence of compliance with any applicable bond requirement listed under Section 22443.1.
(j) Every person engaged in the business
of, or acting in the capacity of, a form preparer shall conspicuously post in their place of business, and on the home page of their business internet website, the customer bill of rights, within 30 days after the Secretary of State makes it available.
(k) Except if required pursuant to subparagraph (B) of paragraph (2) of subdivision (c) of Section 22442.6, this section does not apply to employees of nonprofit, tax-exempt corporations who help clients complete application forms in an immigration matter free of charge or for a nominal fee, including reasonable costs, consistent with that authorized by the United States Department of Justice under Section 292.2 of Title 8 of the Code of Federal Regulations.