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AB-1444 Food delivery platforms: call routing.(2021-2022)

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Date Published: 02/19/2021 09:00 PM
AB1444:v99#DOCUMENT


CALIFORNIA LEGISLATURE— 2021–2022 REGULAR SESSION

Assembly Bill
No. 1444


Introduced by Assembly Member Lee

February 19, 2021


An act relating to food delivery.


LEGISLATIVE COUNSEL'S DIGEST


AB 1444, as introduced, Lee. Food delivery platforms: call routing.
Existing law, the Fair Food Delivery Act of 2020, defines a “food delivery platform” as an online business that acts as an intermediary between consumers and multiple food facilities, as defined, to submit food orders and arrange for the delivery of the order, and prohibits a food delivery platform from arranging for the delivery of an order from a food facility without first obtaining an agreement with the food facility.
This bill, in addition to making related findings and declarations, would state the intent of the Legislature to enact legislation that would prohibit food delivery listing services from rerouting customer calls through third-party platforms.
Vote: MAJORITY   Appropriation: NO   Fiscal Committee: NO   Local Program: NO  

The people of the State of California do enact as follows:


SECTION 1.

 The Legislature finds and declares all of the following:
(a) Web-based platforms that provide information about food delivery services should provide accurate business information, and consumers have the right to know who they are doing business with.
(b) The Legislature believes that it is an unethical business practice to reroute phone calls without consumer consent or knowledge through a third-party platform in order for the third-party platform to collect a referral fee, and third-party platforms should not charge food establishments for calls routed through their service that do not result in orders.
(c) The Legislature considers the practice of leading customers to believe they are ordering directly from a food establishment, when they are actually being rerouted through a third-party platform in order to charge a referral free, counter to public policy.

SEC. 2.

 It is the intent of the Legislature to enact legislation that would prohibit food delivery listing services from rerouting customer calls through third-party platforms.