SECTION 1.
The Legislature finds and declares all of the following:(a) California relies on three separate state agencies to administer and enforce its major taxes.
(b) To obtain assistance and comply with California’s tax laws, policies, and procedures, many taxpayers must interact with all three agencies, and frequently with multiple departments within those agencies.
(c) While this system has performed reasonably well in many respects, the
multiagency nature of the system is prone to certain inherent problems, difficulties, and inefficiencies, and is particularly complex for taxpayers required to comply with California’s tax laws.
(d) Over the past decades, numerous reports have been prepared and various legislative proposals have been considered on the topic of coordination and cooperation among these three agencies. The focus of these efforts ranges from relatively minor aspects of increased cooperation to proposals for full consolidation of the agencies under “one roof.”
(e) Focusing on the customer should be a core element of California’s tax administration. Taxpayers should not have to understand complex government structures and relationships in order
to interact with the government, particularly in a sensitive area like taxes.
(f) The California Tax Service Center, available at www.taxes.ca.gov, provides an assortment of independent departmental forms, returns, and links, tied together by a common homepage on the Internet, and is intended to provide California taxpayers with resources and educational programs with a goal as a one-stop tax assistance hub.
(g) The California Tax Service Center can be used to better serve California’s taxpaying community by virtually consolidating the three agencies’ operations to enable them to appear as one unified organization with the goal of providing a seamless experience for taxpayers in their online interactions with the agencies.
(h) It is therefore in California’s best interest to develop an Internet Web-based, taxpayer-focused system that virtually consolidates the State Board of Equalization, the Franchise Tax Board, and the Employment Development Department. In developing a taxpayer-focused system, the fundamental objective should be a platform that provides an integrated experience for taxpayers, to enable online self-service access with a single logon for all three agencies, and to provide pertinent and essential information that will enable taxpayers to satisfy their payment and reporting obligations, obtain real time information pertinent to their individual accounts, and provide assistance that will enable taxpayers to achieve optimum compliance with California’s complex tax system.