Article
4.5. Confidential Crisis Help Systems
32278.
(a) On or before January 1, 2023, the Office of Emergency Services, in collaboration with the Coordinated School Health and Safety Office, shall implement and maintain a statewide confidential crisis help system for purposes of the identification and early intervention of individuals who may be experiencing crisis or whose behavior may indicate a threat to the health and safety of themselves, pupils, school staff, or other community members.(b) On or before January 1, 2022, the Office of Emergency Services, in collaboration with the Coordinated School Health and Safety Office, shall develop standards and guidelines for the operation and use of the statewide confidential crisis help system.
(c) The statewide confidential crisis help system shall include, at a minimum, all of the following functionalities:
(1) Real-time report management capabilities to inventory critical events submitted from system users through a mobile phone application or an online form, and to allow multidisciplinary teams to access an administrative interface to manage tips in real time.
(2) The ability for reporters to select from within the application the school district that is impacted by the critical event and engage in two-way dialogue with reporting parties from locations within and outside the geographic boundaries of the school district to acquire more information to report and further describe the issue.
(3) Support for two-way communication via text message,
phone call, online form, and mobile phone application.
(4) The ability for reporting parties to attach screenshots, videos, and photos to their reports.
(d) The Office of Emergency Services and the Coordinated School Health and Safety Office shall ensure that the statewide confidential crisis help system integrates with and supports existing data and platforms that support school risk planning, exercises, monitoring, and emergency responses.
32278.1.
(a) On or before August 1, 2023, a county office of education shall, in coordination with local social services agencies and law enforcement, adopt policies for the use of, and have in place, a confidential crisis help system.(b) A county office of education may comply with subdivision (a) through the statewide confidential crisis help system established pursuant to Section 32278 or through another platform that meets the standards and guidelines developed pursuant to subdivision (b) of Section 32278.
(c) A county office of education may comply with subdivision (a) collectively with other county offices of education through a designated lead county office of education’s
confidential crisis help system.
(d) A county office of education’s confidential crisis help system shall augment, rather than replace, existing multitiered systems of support and shall facilitate referrals to appropriate services.
32278.2.
(a) All data and information acquired and stored by the statewide confidential crisis help system or a county office of education’s confidential crisis help system are not public records for purposes of the California Public Records Act (Chapter 3.5 (commencing with Section 6250) of Division 7 of Title 1 of the Government Code) and shall not be open to public inspection and examination.(b) All data and information acquired and stored by the statewide confidential crisis help system or a county office of education’s confidential crisis help system is subject to privacy protections under existing law, including, but not limited to, the federal Family Educational Rights and Privacy Act of 1974 (20 U.S.C. Sec. 1232g).
(c) The Coordinated School Health and Safety Office shall collect the annual aggregate number and type of tips sent to the statewide confidential crisis help system. The collection of this aggregate data shall exclude any identifying information related to the reporter of the tip, including, but not limited to, the school where the incident was reported or the date the tip was reported.
32278.3.
For purposes of this article, the following definitions apply:(a) “Coordinated School Health and Safety Office” means the Coordinated School Health and Safety Office of the State Department of Education.
(b) “Real time” means within 15 seconds.