CHAPTER
5.4. Family Urgent Response System for Caregivers and Children or Youth
16526.
For purposes of this chapter, the following definitions apply:(a) “Caregiver” means an individual responsible for meeting the daily care and supervision needs of a current or former foster child or youth.
(b) “Crisis” means an event involving the caregiver and current or former foster child or youth that causes emotional, physical, or behavioral distress and that, without immediate supports, creates a risk of disruption to the current living situation.
(c) “Current or former foster child or youth” includes a child or youth adjudicated under Section 300, 601, or 602 and who is served by a county child welfare agency or probation
department, and a child or youth who has exited foster care to reunification, guardianship, or adoption. A current or former foster child or youth shall be eligible for services under this chapter until the child or youth attains 21 years of age.
(d) “Department” means the State Department of Social Services.
(e) “Family Urgent Response System” means a coordinated statewide, regional, and county-level system designed to provide collaborative, timely, in-home, in-person mobile crisis response for purposes of stabilizing the living situation, mitigating the distress of the caregiver or child or youth, and connecting the caregiver and child or youth to the existing array of local services.
(f) “In-home” means where the child or youth and caregiver are located, preferably in the home, or at some other mutually agreeable
location.
16527.
(a) The department shall establish a statewide hotline as the entry point for the Family Urgent Response System, which shall be available 24 hours a day, seven days a week, to respond to calls from a caregiver or current or former foster child or youth when a crisis arises. Both of the following shall be available through this hotline:(1) Hotline workers who are trained in techniques for deescalation and conflict resolution telephone response specifically for children or youth impacted by trauma.
(2) Referrals to a county-based Family Urgent Response System, established pursuant to Section 16529, for further support and in-person response. Referrals shall occur as follows:
(A) A warm hand-off whereby the hotline worker establishes direct and live connection through a three-way call that includes the caregiver, child, or youth and the county contact.
(B) If a direct communication cannot be established pursuant to subparagraph (A), a referral directly to the community- or county-based service and a followup call to ensure a connection to the caregiver, child, or youth occurs.
(C) The hotline worker shall contact the caregiver, child, or youth within 24 hours after the referral required under subparagraph (A) or (B) to offer additional support if needed.
(b) The statewide hotline shall maintain contact information for all county-based Family Urgent Response Systems, based on information provided by counties, for referrals to
local services, including, but not limited to, county-based mobile response and stabilization teams.
(c) The department shall ensure that deidentified, aggregated data are collected regarding individuals served through the statewide hotline and shall publish a report on the department’s internet website by January 1, 2022, and annually by January 1 thereafter, in consultation with stakeholders, including, but not limited to, the County Welfare Directors Association of California and the County Behavioral Health Directors Association of California, to include all of the following information:
(1) The number of caregivers served through the hotline, separated by placement type and status as a current or former foster caregiver.
(2) The number of current and former foster children or youth served through the hotline,
separated by county agency type, current or former foster care status, age, gender, race, and whether the call was made by the caregiver or the child or youth.
(3) The disposition of each call, including, but not limited to, whether mobile response and stabilization services were deployed or a referral was made to other services.
(4) Outcome data, including, but not limited to, placement stability, return into foster care, movement from child welfare to juvenile justice, and timeliness to permanency.
(d) The department may meet the requirements of this section through contract with an entity with demonstrated experience in working with populations of children or youth who have suffered trauma and with capacity to provide 24-hour-a-day, seven-day-a-week response.
(e) The department, in consultation with stakeholders, shall do all of the following:
(1) Develop methods and materials for informing the caregivers and current or former foster children or youth about the statewide hotline.
(2) Establish protocols for triage and response.
(3) Establish minimum education and training requirements for hotline workers.
(4) Consider expanding the statewide hotline to include communication through electronic means, including, but not limited to, text messaging or by email.
(f) The statewide hotline shall be operational no later than January 1, 2021.
16528.
(a) No later than March 1, 2020, the department, in collaboration with the State Department of Health Care Services, and in consultation with the County Behavioral Health Directors Association of California, and the County Welfare Directors Association, child welfare advocates, providers, current or former foster children or youth, and caregivers, shall issue all necessary guidance for county-based Family Urgent Response Systems for purposes of this chapter, including, but not limited to, data tracking and claiming of federal funding.(b) No later than March 1, 2020, the State Department of Health Care Services, in consultation with the department, the County Behavioral Health Directors Association of California, and the County Welfare
Directors Association, shall submit any Medicaid state plan, if deemed necessary to maximize federal financial participation, based on research of other state systems with mobile response capacity.
16529.
(a) County child welfare, probation, and behavioral health agencies, in each county or region of counties as specified in subdivision (d), shall establish a joint county-based Family Urgent Response System that includes a mobile response and stabilization team for the purpose of providing stabilization services for caregivers and current or former foster children or youth who are experiencing a crisis.(b) In each county or region of counties as specified in subdivision (d), the county child welfare, probation, and behavioral health agencies shall submit a single, coordinated plan to the department no later than November 1, 2020, that describes how the county-based Family Urgent Response System shall meet the requirements described in
subdivision (c). The plan shall also describe all of the following:
(1) How the county, or region of counties, will track and monitor calls.
(2) Data collection efforts, consistent with guidance provided by the department.
(3) Transitions from mobile response and stabilization services to ongoing services.
(4) Process for identifying if the child or youth has an existing child and family team, and for coordinating with the child and family team to address the crisis and for ongoing care.
(5) Process and criteria for determining response.
(6) Composition of the responders, including efforts to include peer partners and those
with lived experience in the response team, whenever possible.
(7) Both existing and new services that will be used to support the mobile response and stabilization services.
(8) Protocols related to the response processes of the county-based Family Urgent Response System for the child or youth in family-based and other congregate care settings based on guidelines developed by the department with input from stakeholders pursuant to Section 16258.
(9) Process for identifying whether the child or youth has an existing crisis plan, and for coordinating response consistent with the plan.
(c) A county-based Family Urgent Response System shall include all of the following:
(1) Phone response at
the county level that facilitates entry of the caregivers and current or former foster children or youth into mobile response services.
(2) A process for determining when a mobile response and stabilization team will be deployed, or when other services will be used, based on the urgent and critical needs of the caregiver, child, or youth.
(3) A mobile response and stabilization team available 24 hours a day, seven days a week.
(4) Ability to provide immediate, in-person, face-to-face response, preferably within one hour, but not to exceed three hours in extenuating circumstances for urgent needs, or same-day response within 24 hours for nonurgent situations.
(5) Utilization of responders with specialized training in trauma of children or youth and the
foster care system. Efforts should be made to include peer partners and those with lived experience in the response team, whenever possible.
(6) Provision of in-home crisis deescalation, stabilization, and support, including all of the following:
(A) Establishing in-person, face-to-face contact with the child or youth and caregiver.
(B) Identifying the underlying causes of, and precursors to, the behavior.
(C) Identifying the caregiver interventions attempted.
(D) Observing the child and caregiver interaction.
(E) Diffusing the immediate situation.
(F) Coaching
and advising the caregiver in order to maintain the child or youth in the current living situation.
(G) Establishing connections to other county- or community-based supports and services to ensure continuity of care.
(H) Following up after the initial face-to-face response, for up to 72 hours, to determine if additional supports or services are needed.
(I) Identifying any additional support or ongoing stabilization needs for the family and making a plan for, or referral to, appropriate community services within the county.
(7) A process for communicating with the county of jurisdiction and the county mental health plan regarding the service needs of the child or youth and caregiver provided that the child or youth is currently under the jurisdiction of
either the county child welfare or the probation system.
(d) (1) Each county shall establish a Family Urgent Response System no later than January 1, 2021.
(2) The county agencies described in subdivisions (a) and (b) may implement this section on a per-county basis or by collaborating with other counties to establish regional, cross-county Family Urgent Response Systems. For counties implementing this section pursuant to a regional approach, a single plan, as described in subdivision (b), signed by all agency representatives, shall be submitted to the department and a lead county shall be identified.
(3) Funds expended pursuant to this act shall be used to supplement, and not supplant, other existing funding for mobile response services.
(4) A county or region of counties may receive an extension, not to exceed six months, to implement a Family Urgent Response System beyond January 1, 2021, upon submission of a written request, in a manner to be prescribed by the department, that includes a demonstration of actions to implement and progress towards implementation.
(e) The creation and implementation of the Family Urgent Response System shall not infringe on entitlements or services provided pursuant to Title IV-E of the federal Social Security Act (Section 670 et seq. of Title 42 of the United States Code) or the federal Early and Periodic Screening, Diagnosis and Treatment services (Section 1396d(r) of Title 42 of the United States Code).