871.8.
(a) By July 1, 2020, the commission shall, as part of an existing proceeding, update the program to address, at a minimum, all of the following:(1) Allowing subscribers to enroll directly online using an electronic signature.
(2) Allowing each lifeline subscriber to complete the subscriber’s annual recertification of eligibility online using an electronic signature and verify their identity using personally identifiable information on file with the third-party administrator without using a commission-issued personal identification number (PIN).
(3) Allowing subscribers to recertify through an interactive voice
response system.
(b) By July 1, 2021, the commission shall, as a part of an existing proceeding, adopt updated program rules that reflect program updates addressed pursuant to subdivision (a) and include, at a minimum, all of the following:
(1) Methods for increasing enrollment, participation, and renewal in the program by eligible low-income individuals commensurate with participation and renewal rates in other public purpose programs administered by the commission, such as the California Alternate Rates for Energy program. This shall include consideration, at minimum, of automatically enrolling eligible California Alternate Rates for Energy program or federal Low-Income Home Energy Assistance Program (42 U.S.C. Sec. 8621 et seq.) participants in the lifeline program and using information and data otherwise available to the commission to increase outreach.
(2) Methods for increasing the utilization of community-based or nonprofit organizations, as well as public agencies, to enroll subscribers in the lifeline program.
(3) Methods for increasing participation in the lifeline program by members of the vulnerable or disadvantaged groups identified in or pursuant to subdivision (d) of Section 878.
(4) Consideration of methods to increase enrollment and participation in the program by participants in the CalFresh program established pursuant to Chapter 10 (commencing with Section 18900) of Part 6 of Division 9 of the Welfare and Institutions Code or the Medi-Cal program pursuant to Chapter 7 (commencing with Section 14000) of Part 3 of Division 9 of the Welfare and Institutions Code. The commission shall consult with the State Department of Social Services and the State
Department of Health Care Services for that purpose.
(5) Consideration of methods to phase out the use of noncarrier, nongovernmental-contractor, for-profit third-party originators to enroll subscribers.
(c) The commission shall do all of the following:
(1) Develop, in consultation with the Department of Corrections and Rehabilitation, an outreach and enrollment program for the formerly incarcerated as a part of the department’s reentry services.
(2) Develop, in consultation with the Department of Veterans Affairs, an outreach and enrollment program for veterans.
(d) The commission shall accept, for enrollment purposes, identification issued to eligible inmates released from state prisons
pursuant to subdivision (a) of Section 3007.05 of the Penal Code and identification issued to eligible juvenile offenders released from a state juvenile facility pursuant to Section 3007.08 of the Penal Code.
(e) In addition to any other proof of identification required for enrollment in the lifeline program, the commission shall consider accepting, for enrollment purposes, alternative forms of identification to increase participation in the lifeline program by members of vulnerable or disadvantaged groups identified in, or pursuant to, subdivision (d) of Section 878.
(f) The commission may establish enrollment criteria to increase participation by formerly incarcerated individuals that reflect the distinct challenges they encounter upon release from a juvenile facility, state prison, or other such facility.