10123.855.
(a) A health insurer shall, with respect to policies of health insurance issued, amended, or renewed on or after January 1, 2016, cover telephone visits provided by a contracted physician or a contracted qualified nonphysician health care provider.(b) This section shall not be construed to authorize a health insurer to require the use of telephone visits when the physician or nonphysician health care provider has
determined that providing services by telephone is not medically appropriate.
(c) This section shall not be construed to alter the scope of practice of a health care provider or authorize the delivery of health care services in a setting, or in a manner, that is not otherwise authorized by law.
(d) All laws regarding the confidentiality of health information and a patient’s rights to his or her medical information shall apply to telephone visits.
(e) This section shall not apply to a patient under the jurisdiction of the Department of Corrections and Rehabilitation or any other correctional facility.
(f) Notwithstanding subdivision (a), a health insurer shall
not be required to reimburse separately for any of the following:
(1) A telephone visit that is related to a service or procedure provided to an established patient within a reasonable period of time prior to the telephone visit, as recognized by the American Medical Association, Current Procedural Terminology codes.
(2) A telephone visit that leads to a related service or procedure provided to an established patient within a reasonable period of time, or within an applicable postoperative period, as recognized by the American Medical Association, Current Procedural Terminology codes.
(3) A telephone visit provided as part of a bundle of services for which reimbursement is provided for on a capitated or prepaid basis or for which reimbursement is provided for using an episode-based payment methodology
separate reimbursement is not consistent with the American Medical Association, Current Procedural Terminology codes.
(4) A telephone visit that is not initiated by the patient.
(g) Nothing in this section shall be construed to prohibit a health insurer from requiring reasonable documentation specific to telephone visits.
(h) For purposes of this section, the following definitions apply:
(1) “Established patient” means a patient who, within the three years immediately preceding the telephone visit, has received professional services from the provider or another provider of the exact same specialty and subspecialty who belongs to the
same group practice.
(2) “Nonphysician health care provider” means a provider, other than a physician, who is licensed pursuant to Division 2 (commencing with Section 500) of the Business and Professions Code.
(2)
(3) “Telephone visit” means evaluation and management services that meets all of the following criteria:
(A) Do not require a face-to-face visit with the physician
or nonphysician health care provider.
(B) Are provided remotely through live voice communication to an established patient, or parents or guardians of a minor who is an established patient.
(C) Are initiated by the patient, or the parents or guardians of a minor who is a patient. For purposes of this section, “initiated by the patient” excludes a visit for which a provider or staff contacts a patient to initiate a service.
(D) Are recognized by the American Medical Association, Current Procedural Terminology codes.