Existing law, governing life and disability insurance, provides, among other things, that the only measure of insurer liability and damage is the sum payable to the insured in the manner and at the times as provided in the policy.
This bill would, in addition, provide that if any insurer fails to pay any benefits under a policy of disability income insurance, as defined, within 30 calendar days after the insurer has received all information needed to determine liability and has determined that liability exists, any delayed payment shall bear interest, as specified. This bill would also provide that the 30-calendar-day period shall not include any time during which the insurer is awaiting a response for relevant medical information from a health care provider, awaiting a response from the claimant, or investigating fraud, as specified. This bill would also provide that if the insurer has not received all information needed to determine liability for a claim within 30 calendar days after receipt of the claim, the insurer shall notify the insured in writing and include a written list of all information it reasonably needs to determine liability for the claim, in which case, the 30-calendar-day period shall commence when the insured has provided to the insurer all information listed in that notification.