(a)(1)On or before March 1, 2020, the secretary shall, in consultation with the Department of Technology, the Department of General Services, the Governor’s Office of Business and Economic Development, and the Office of Planning and Research, establish the Government Modernization Working Group. The working group shall serve in an advisory capacity. The secretary shall appoint as members of the working group experts from a wide variety of private sector industries operating within California, including, but not limited to, the following:
(A)Technology.
(B)Finance and insurance.
(C)Health
care and social assistance.
(D)Management of companies and enterprises.
(E)Accommodation and food services.
(F)Arts and entertainment.
(G)Construction.
(H)Manufacturing.
(I)Real estate.
(J)Retail.
(K)Transportation and goods movement.
(L)Agriculture.
(M)Utilities.
(2)Members of the working group
shall serve without compensation.
(3)The secretary shall ensure that the membership of the working group collectively represents the broad spectrum of industry sectors operating within the state. The secretary may appoint the number of representatives to the working group, in the secretary’s discretion, is necessary to achieve the purpose of this subdivision.
(b)The secretary shall appoint a person from the agency to convene meetings of the working group no less than once per quarter and to gather insight and recommendations from the meetings on how the state may accomplish the following:
(1)Become more agile in the face of technological change.
(2)Refocus on customer service and service delivery.
(3)Streamline state operations to become more effective and efficient.
(4)Any other improvements to state operations members of the working group may suggest.
(c)The working group shall make recommendations to the agency regarding the modernization of government processes and operations, including the following:
(1)Assessing service delivery models and underlying business processes to improve accessibility and reliability of the state’s services.
(2)Increasing the productivity of the state’s workforce.
(3)Maximizing taxpayer savings.
(4)Increasing cybersecurity.
(5)Reducing the state’s carbon footprint.
(6)Providing flexible and family friendly workplaces.
(7)Improving workplace culture and job satisfaction.
(8)Focusing on continued process improvement, human change management, and a customer-centric mindset.