22948.31.
(a) (1) Commencing no later than two business days after receiving a device protection request from a survivor pursuant to subdivision (b), an account manager shall terminate or disable a connected device or account access to a perpetrator, as identified in the request.(2) After receiving a device protection request from a survivor pursuant to subdivision (b), a vehicle manufacturer shall immediately terminate or disable remote vehicle technology, as identified in the request.
(b) In the case of a survivor seeking to deny a perpetrator device access, the survivor shall submit to the account manager a device protection request that includes all of the following:
(1) A verification that the perpetrator has committed or allegedly committed a covered act against the survivor or an individual in the survivor’s care, by providing either of the following:
(A) A copy of a signed affidavit from a licensed medical or mental health care provider, licensed military medical or mental health care provider, licensed social worker, victim services provider, licensed military victim services provider, temporary restraining order, emergency protective order, or protective order lawfully issued pursuant to Section 527.6 of the Code of Civil Procedure, Part 3 (commencing with Section 6240) or Part 4 (commencing with Section 6300) of Division 10 of the Family Code, or Section 136.2 of the Penal Code, documentation from a qualified third party based on information received by that third party while acting in the third party’s professional capacity to indicate that the individual is seeking assistance for physical or mental injuries or abuse resulting from an act or crime.
(B) A copy of a police report, statements provided by police, including military police, to magistrates or judges, charging documents, protective or restraining orders, military protective orders, or any other official record that documents the covered act. A copy of a written report by a peace officer employed by a state or local law enforcement agency acting in the peace officer’s official capacity stating that the individual has filed a report alleging victimization of an act or crime.
(2) Verification of the survivor’s exclusive legal possession or control of the connected device, including, but not limited to, a dissolution decree, temporary restraining order, protective order, domestic violence restraining order, or other document indicating the survivor’s exclusive use care, possession, or control of the connected device.
(3) Identification of the connected device or devices.
(4) Identification of the person that the requester seeks to deny device access.
(c) An account manager shall offer a survivor the ability to submit a device protection request under subdivision (b) through secure remote means that are easily navigable. Except as specified under subdivision (b), an account manager shall not require a specific form of documentation to submit a device protection request.
(d) An account manager shall make information about the options and process described in subdivision (b) publicly available on the internet website and mobile application, if applicable, of the account manager.
(e) An account manager shall notify the survivor of both of the following:
(1) The date on which the account manager intends to give any formal notice to the perpetrator that has had their device access denied.
(2) That the account manager may contact the survivor, or designated representative of the survivor, to confirm that the perpetrator’s device access is denied, or to notify the survivor that the device protection request is incomplete.
(f) An account manager shall not condition a device protection request submitted in accordance with subdivision (b) upon any of the following:
(1) Payment of a fee, penalty, or other charge.
(2) Approval of the device protection request by any person who has device access that is not the survivor.
(3) A prohibition or limitation on the ability to deny device access to a perpetrator as a result of arrears accrued by the account or associated with the connected device.
(4) An increase in the rate charged for the account if any subscription fee or other recurring charge for account access applies.
(5) Any other limitation or requirement not listed under subdivision (b).
(g) (1) An account manager and any officer, director, employee, vendor, or agent thereof shall treat any information submitted by a survivor under this section as confidential and securely dispose of the information not later than 90 days after receiving the information.
(2) Nothing in paragraph (1) shall be construed to prohibit an account manager from maintaining, for longer than the period specified in that paragraph, a record that verifies that a survivor fulfilled the conditions of a device protection request under subdivision (b).