Today's Law As Amended

PDF |Add To My Favorites |Track Bill | print page

AB-1444 Food delivery platforms: call routing.(2021-2022)

As Amends the Law Today

 The Legislature finds and declares all of the following:
(a) Web-based platforms that provide information about food delivery services should provide accurate business information, and consumers have the right to know who they are doing business with.
(b) The Legislature believes that it is an unethical business practice to reroute telephone calls without consumer consent or knowledge through a third-party platform in order for the third-party platform to collect a referral fee, and third-party platforms should not charge food establishments for calls routed through their service that do not result in orders.
(c) The Legislature considers the practice of leading customers to believe they are ordering directly from a food establishment, when they are actually being rerouted through a third-party platform in order to charge a referral free, counter to public policy.

SEC. 2.

 Section 22598 of the Business and Professions Code is amended to read:

 For purposes of this chapter, the following definitions shall apply:
(a) “Food delivery platform” means an online business that acts as an intermediary between consumers and multiple food facilities to submit food orders from a consumer to a participating food facility, and to arrange for the delivery of the order from the food facility to the consumer.
(b) “Food facility” means a food facility, as defined in Section 113789 of the Health and Safety Code.
(c) “Forwarded call” means a communication made by a consumer and intended for a food facility, by telephone call or other means of communication, that has been routed by a food delivery platform, or a routing service under the direction of the food delivery platform, to the intended food facility.
(d) “Listing website” means an internet website or application that lists, or produces through search results, telephone numbers associated with food facilities, and that has 100,000,000 or more unique monthly visitors.

SEC. 3.

 Section 22599 of the Business and Professions Code is amended to read:

 (a)  A food delivery platform shall not arrange for the delivery of an order from a food facility without first obtaining an agreement with the food facility expressly authorizing the food delivery platform to take orders and deliver meals prepared by the food facility.
(b) (1) A food delivery platform shall not charge a food facility a fee for a forwarded call unless that forwarded call directly resulted in a paid order, or an order paid for with a coupon or other promotional offer provided by the food delivery platform, from that food facility that will be delivered to the consumer by the food delivery platform.
(2) A listing website shall not post on their internet website or application a telephone number that the listing website knows will result in a forwarded call.