Today's Law As Amended

PDF |Add To My Favorites | print page

SB-208 Consumer Call Protection Act of 2019.(2019-2020)

As Amends the Law Today
As Amends the Law on Nov 18, 2019

 The Legislature finds and declares all of the following:
(a) It is the policy of the state to encourage the fair treatment of telecommunications consumers and provide a process for the equitable resolution of service problems.
(b) Consumers have experienced a rise in deceptive calls initiated by automatic dialing-announcing devices, commonly termed robocalls, aimed at defrauding telecommunications customers. According to the Federal Trade Commission, fraud generates the greatest number of consumer complaints on an annual basis, and 70 percent of these scams start with a telephone call.
(c) The rise of these deceptive practices has negatively impacted Californians’ telecommunications services and additional action is needed to identify those engaging in deceptive robocalls and protect Californians, especially vulnerable populations, from imposters using telecommunications to defraud consumers.

SEC. 2.

 Section 2893.5 is added to the Public Utilities Code, to read:

 (a) This section shall be known, and may be cited, as the Consumer Call Protection Act of 2019.
(b) On or before January 1, 2021, each telecommunications service provider shall implement Secure Telephony Identity Revisited (STIR) and Secure Handling of Asserted information using toKENs (SHAKEN) protocols or alternative technology that provides comparable or superior capability to verify and authenticate caller identification for calls carried over an internet protocol network.
(c) (1) Pursuant to the authority granted to states in Section 227 of Title 47 of the United States Code, the commission and the Attorney General may take all appropriate actions to enforce that section and any regulation promulgated under that section.
(2) The commission may, at the request of the Attorney General, work with the Attorney General for the purposes of the enforcement of subdivisions (e) and (g) of Section 227 of Title 47 of the United States Code.
(d) A good faith effort to comply with the requirements of subdivision (b) shall be a defense to a claim for violating this section brought pursuant to Chapter 5 (commencing with Section 17200) of Part 2 of Division 7 of the Business and Professions Code.
SEC. 3.
 (a) Nothing in this act requires a telecommunications service provider to employ call blocking.
(b) Nothing in this act limits any right otherwise permitted by law.
(c) Nothing in this act expands the power or authority of the Public Utilities Commission other than as expressly provided in this act.