701.7.
(a) There is in the department the Office of the Ombudsperson administered through the ombudsperson. The commission shall appoint the ombudsperson. The Office of the Ombudsperson shall operate independently of department staff and shall report to the president of the commission. The Office of the Ombudsperson shall perform the following duties, subject to the supervision of the president of the commission:(1) Work independently as an intermediary to provide individuals with a confidential process to address complaints with the department and resolve disputes with the department.
(2) Act as an unbiased party during disputes. The Office of the Ombudsperson may investigate a complaint regarding the department and may make a recommendation to the commission regarding the complaint.
(3) Help to clarify permit requirements and resolve regulatory conflicts.
(4) Propose policy and procedural changes when the office identifies systemic issues in need of reform.
(b) Notwithstanding any other law, information provided to the ombudsman as part of a complaint pursuant to this section shall be protected as confidential and shall be exempt from public disclosure, including, but not limited to, disclosure pursuant to Chapter 3.5 (commencing with Section 6250) of Division 7 of Title 1 of the Government Code.