7296.2.
(a) As used in Sections 7292, 7295.2, 7295.4, 7299.3, and 7299.4, applied to state agencies, a “substantial number of non-English-speaking people” are means members of a group who either do not speak English, or who are unable to effectively communicate in English because it is not their native language, and who comprise 5 percent or more of the people served by the statewide or any local office or facility of a state agency. the lesser of the following: (1) One thousand or more of the residents of a county in which the local office of a state agency is located.
(2) Five percent or more of the residents of a county in which the local office of a state agency is located.
(3) Five percent or more of the people served by any local office or facility of a state agency.
(b) In determining the substantial number of non-English-speaking people for purposes of paragraphs (1) and (2) of subdivision (a), each state agency shall utilize the most accurate information available or data compiled by the United States Bureau of the Census or the Department of Finance relating to the language characteristics of the population. In the case of a local office of a state agency that services multiple counties, the determination in paragraphs (1) and (2) of subdivision (a) shall be based on the geographic service area of each local office.