12880.2.
(a) In connection with the sale of a new, amended, or renewed policy of pet insurance on or after July 1, 2011, a pet insurer shall reasonably disclose all of the following to the consumer:(1) If the policy excludes coverage due to any of the following:
(A) A preexisting condition.
(B) A hereditary disorder.
(C) A congenital anomaly or disorder.
(2) Any policy provision that limits coverage through a waiting or affiliation period, a deductible, coinsurance, or an annual or lifetime policy limit.
(3) Whether the insurer reduces coverage or increases premiums based on claims experience in any preceding policy period.
(b) If a pet insurer uses any of the terms set forth in subparagraphs (A) to (C), inclusive, of paragraph (1) of subdivision (a) in a policy of pet insurance, the insurer shall include a definition of the term in the policy and shall make that definition available via a link on the main page of the insurer’s Internet Web site.
(c) A pet insurer that determines claim payments under a pet insurance policy on any basis shall clearly disclose that basis in the policy and through a link on the main page of the insurer’s Internet Web site.
(d) A pet insurer that uses a benefit schedule to determine claim payments under a pet insurance policy shall do both of the following:
(1) Include the applicable benefit schedule in the policy.
(2) Disclose all benefit schedules used by the insurer under its pet insurance policies through a link on the main page of the insurer’s Internet Web site.
(e) A pet insurer that determines claim payments under a pet insurance policy based on usual and customary fees, or any other reimbursement limitation based on prevailing veterinary service provider charges, shall do both of the following:
(1) Include a usual and customary fee limitation provision in the policy that clearly describes the insurer’s basis for determining usual and customary fees and how that basis is applied in calculating claim payments.
(2) Disclose the insurer’s basis for determining usual and customary charges under the policy via a link on the main page of the insurer’s Internet Web site.
(f) The disclosures required by this section shall be in addition to any other disclosures required by other applicable law.