22520.
(a) (1) Unless otherwise permitted by law or contract, an Internet service provider, or any person, firm, or corporation representing the Internet service provider shall provide those affected customers with a written or electronic notice at least 30 days prior to the proposed transfer of those customers to another Internet service provider or the termination of service. The notice to affected customers shall include all of the following:(A) A straightforward description of any proposed transfer.
(B) All applicable rates, terms, and conditions of a proposed new service.
(C) A statement that the customer has the right to transfer to another Internet service provider.
(D) A toll-free customer service telephone number for the purpose of responding to customers’ questions.
(2) Any transfer of customer services described in this section shall be effectuated without charge to the customer.
(b) This section supersedes and preempts all rules, regulations, codes, statutes, or ordinances of all cities, counties, cities and counties, municipalities, and other local agencies regarding notice of service termination or transfer of customers by Internet service providers.
(c) A contract for Internet service shall not permit termination of service by the Internet service provider without cause with less than 30 days’ notice to the customer.
(d) This section or any provision of this section shall become inoperative on and after the date that a federal law is enacted that regulates notice requirements for termination of Internet service by Internet service providers.