Government Code - GOV
TITLE 5. LOCAL AGENCIES [50001 - 57607]
( Title 5 added by Stats. 1949, Ch. 81. ) DIVISION 2. CITIES, COUNTIES, AND OTHER AGENCIES [53000 - 55821]
( Division 2 added by Stats. 1949, Ch. 81. ) PART 1. POWERS AND DUTIES COMMON TO CITIES, COUNTIES, AND OTHER AGENCIES [53000 - 54999.7]
( Part 1 added by Stats. 1949, Ch. 81. ) CHAPTER 1. General [53000 - 53170]
( Chapter 1 added by Stats. 1949, Ch. 81. ) ARTICLE 3.5. Cable Television and Video Provider Customer Service and Information Act [53054 - 53056]
( Article 3.5 added by Stats. 1992, Ch. 262, Sec. 1. ) 53055.
Each cable television operator or video provider in the state shall establish customer service standards. These customer service standards shall include, but not be limited to, standards regarding the following:
(a) Installation, disconnection, service and repair obligations, employee identification and service call response time and scheduling.
(b) Customer telephone and office hours; procedures for billing, charges, refunds, and credits.
(c) Procedures for termination of service.
(d) Notice of the deletion of a programming service, the changing of channel assignments, or an increase in rates.
(e) Complaint procedures and procedures for bill dispute resolution.
(Added by Stats. 1992, Ch. 262, Sec. 1. Effective January 1, 1993.)