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AB-1101 Department of Motor Vehicles: wait times.(2019-2020)

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Date Published: 02/21/2019 09:00 PM
AB1101:v99#DOCUMENT


CALIFORNIA LEGISLATURE— 2019–2020 REGULAR SESSION

Assembly Bill
No. 1101


Introduced by Assembly Member Patterson
(Coauthors: Assembly Members Bigelow, Chen, Flora, Fong, Kiley, Mathis, and Mayes)

February 21, 2019


An act to amend Section 1669 of the Vehicle Code, relating to vehicles.


LEGISLATIVE COUNSEL'S DIGEST


AB 1101, as introduced, Patterson. Department of Motor Vehicles: wait times.
Existing law states the intent of the Legislature that the Department of Motor Vehicles implement procedures to ensure, to the fullest extent permitted by the resources made available to it, that a person who is requesting certain services will not be required under normal circumstances to wait in any one line for service longer than 1/2 hour during the department’s published or posted hours of operation.
This bill would instead require the department to implement those procedures. The bill would also require every office of the department to post information relating to wait times and would require the department to make that wait time information available on the department’s Internet Web site and by telephone.
Vote: MAJORITY   Appropriation: NO   Fiscal Committee: YES   Local Program: NO  

The people of the State of California do enact as follows:


SECTION 1.

 Section 1669 of the Vehicle Code is amended to read:

1669.
 It is the intent of the Legislature that the department (a) The department shall implement procedures to ensure, to the fullest extent permitted by the resources made available to it, that any a person who is requesting services relating to registration of vessels or vehicles, or who is applying for an original or renewal of a driver’s license or identification card, will not be required under normal circumstances to wait in any one line for service longer than one-half hour during the department’s published or posted hours of operation. Every
(b) Every office of the department shall have posted, at or near the entrance thereto, its hours of operation. operation, the wait time to check in, and the wait time to be assisted. The department shall make available on the department’s Internet Web site and by telephone, for each office, the wait time to check in and the wait time to be assisted.